Support

Email hello@elier.ai and we'll reply.

The alarm didn't ring

Open Settings, then Grateful Alarm, and make sure Alarms are allowed. Check that the alarm is switched on in the app. Alarms need iOS 26 or later.

I need to skip a day

On the alarm or the task screen, tap Not today, then Skip today. The alarm stops and any follow-up reminders for that day are cancelled, and no journal entry is saved. A repeating alarm stays set for its next scheduled day; a one-time alarm switches off.

I tapped Stop and nothing happened

Stop silences the alarm, as it does in the Clock app. Open Grateful Alarm and write your list to finish. Follow-up alarms ring every couple of minutes until you do.

Turn an alarm off

Open the alarm in the app and switch it off, or delete it. You are never locked in.

Restore a purchase

In the app, open Customize and tap Restore Purchases. Purchases are tied to your Apple Account.

Dictation isn't working

Allow Microphone and Speech Recognition for Grateful Alarm in Settings, or type your Morning Pages.